If you're at your designated parking space but the car is missing, contact our 24/7 call centre at *8255 and we'll help you locate the car or provide a replacement.

We're happy to have you! The first step is to contact our call centre at *8255 to authenticate your smart card. This way, you'll be able to park in areas with no phone reception, like underground parking lots, or when your phone's battery is dead.

Please return the car on time, as late returns affect the quality of service we provide to our customers. If you're running behind, try extending your reservation through the app or call our 24/7 service centre at *8255. If you can't extend, it means there's another reservation after yours, and the app will show the scheduled time.

Remember, late returns incur a fine of ILS 75 plus ILS 1 per minute of delay, which will be automatically charged by the system.

To report a malfunction or litter in the car, use the damage report button on the app during an active reservation. Take a picture and send it to us, and we will confirm it before adding it to the damage report.

If your car is dirty, please report it to our call centre at *8255. We'll check if we can replace it with a nearby clean car. Also, please send us pictures or videos of the dirty car, and we'll forward them to our operations department. Alternatively, you can take the car to a Shtifomat station for a free wash, and you'll automatically receive a credit of ILS 35 in your account next month.

First, remove the key from the switch. Then, tap "Open doors" in the app or wave your smart card in front of the reader and try again. If you need help, call our call centre at *8255.

Call our 24/7 centre at *8255 to switch cars if possible. You can also refuel for free at major gas stations like Paz, Delek, Dor Alon, Sonol, and Ten. Our cars come with a universal automatic gas credit card, and you'll automatically receive an ILS 10 credit in your account the following month.

Thanks for the feedback! Just contact us and we'll pass it on to the department in charge of parking spaces and operations. They'll check if there's enough demand from other subscribers to add a car to your area.

If the driver has a foreign license, they need to sign a form confirming they'll be staying in Israel for under a year. If they're staying longer than a year, you'll need to issue an Israeli license.

All our cars are insured. If the car is involved in an accident or gets damaged while it's in your care, you'll be responsible for a deductible amount, which varies depending on the type of car. You can find the specific amounts in our price list. Alternatively, you can buy "no deductible" insurance through our sales hotline or via the app, which means you won't have to pay deductibles. Terms apply.

You can unlock the car using the app or a smart card. If you don't have a smart card, contact our call center at *8255 to authenticate a new one.

You can't end a car's reservation at a different location. The car must be returned to its home parking space. If you have an issue with this space, contact our 24/7 call center at *8255 and they'll guide you to another one.

You can book a car for as long as you need, from a minimum of one hour to a maximum of seven days. The duration depends on the car's availability, which you can check when booking through the app.

Report this immediately to our call centre at *8255. Replace the flat tyre with the spare and drive to the nearest repair shop to have it fixed. Remember, the spare tyre is only for short trips to the shop, so don't continue your journey with it.

First, check that the car is clean and has at least 25% fuel in the tank. Also, inspect the car for any new damage not reported on the app. If you find any, report it to us before your trip to avoid being held liable.

Remember to return the car with at least 25% fuel in the tank. You can refuel for free at major gas stations like Paz, Delek, Dor Alon, Sonol, and Ten. All our cars come with an automatic gas credit card, and you'll even get an ILS 10 credit the following month.

You can cancel your reservation at no cost up to 6 hours before the scheduled time. If you cancel with short notice (between 6 and 1 hour before the scheduled time), you'll be charged 25% of the reservation duration. If you cancel with less than an hour's notice, you'll be charged 50% of the reservation duration.

We have a Pango subscription available. To activate it, dial *4500, press 2, and follow the automated system's instructions. If you encounter any issues, you can contact our call center at *8255 and we'll be happy to assist you.

Please note that after using the service, we'll charge the fee to your subscription, and billing will occur up to 45 days after the parking period. If you have your own Pango subscription or use a different parking app, you can always use your own subscription to pay for parking.

You can always check your trip credit in your account through the app at the top of the screen above the map. If you tap on it, you'll see the expiration dates. Each receipt also displays the trip credit you've used. Additionally, your monthly invoice lists the credit used that month, along with your current balance.

Stay up to date with our special offers and discounts by subscribing to our newsletters or contacting our sales department for help in choosing the best options for you.

You can update your payment method on the app under "my account". Note that only the main driver can change the payment method.

Your user contract includes a price list that outlines our membership plans. You can upgrade or change your plan anytime to suit your needs. You can also view our current price list here.

When you log in to the app, you can access your account through the top banner or by entering the main menu at the upper left side of your screen and tapping "Log in/Register". If you registered before July 2020, you can log in with your email and password. If you registered after this date, you can log in using your phone number. Forgot your password? Tap "Forgot password?" and we'll send you an email to reset it.

With one subscription, our subscribers can access all our cars across all our locations.