Frequently Asked Questions
Got questions? We’ve got answers.
The transaction will be processed at midnight on the day of vehicle delivery. The shipping charge will be processed 48 hours prior to the actual delivery.
The transaction will be processed at midnight on the day of vehicle delivery. The shipping charge will be processed 48 hours prior to the actual delivery.
The car is registered under the customer’s name as per the contract signed with our company. We customise the type of car, maintenance, services, and accessories to suit your specific requirements.
If your car doesn’t start, first check if the battery is dead or if there’s enough fuel. If the problem continues, feel free to reach out to our service centre, which is available 24/7 to help you with any issues. Just give us a call at 8255*.
Yes, there are mileage restrictions in place for leased vehicles. Exceeding the allotted mileage may incur extra charges at the end of the lease term. It’s important to adhere to the mileage limits to avoid any unexpected fees.
Pets are not allowed in leased vehicles to maintain cleanliness and prevent damage. Bringing pets into the car can lead to extra cleaning charges and potential penalties.
No, smoking is strictly prohibited in all leased vehicles. This policy applies to both the driver and passengers for the duration of the lease. Smoking in the car can result in additional cleaning fees and penalties.
Toll roads are not included in the price and are the driver’s responsibility.
All our cars include a basic insurance package with third-party and compulsory coverage for drivers aged 24 and above. You can also opt for an extra package with a deductible waiver. Younger drivers under 24 must purchase an additional insurance plan. You can select your insurance when you check out.
Please make sure to follow the driving rules mentioned in the user’s contract. Kindly remember that parking services (Pango/CelloPark) aren’t included in the price and should be covered by you.
If there’s an accident or damage, please report it to us right away. Remember to drive on smooth and safe roads.
To get a car, visit the Flexible Lease catalog and pick a car you like. Next, sign up for the service, provide your personal and payment information, and you’re ready to hit the road! If you’d rather talk to someone in person, call us at 8255* and our team will help you.
You have several choices! You can continue your lease on a month-to-month basis or sign a new contract for a different car. You can also end the lease and return the car. If you decide to return the car, please make sure it is clean and has a full tank of fuel. Our customer service team is here to help 24/7 if you have any questions at 8255*.
With GoTo Flex Lease, you can drive a car without having to buy one. Our flexible leasing option offers fixed monthly payments, instead of a big upfront cost. You’ll get a car delivered to your doorstep, completely fuelled and spotless, along with a maintenance plan, helping you save cash, and time, and avoid any hassles.
To use the service, drivers with a foreign license need to confirm that they’ve been in Israel for less than a year.
You can access the service if you are 18 years or older and have a driving license that has been valid for at least one year.
We offer a range of cars to suit all your needs, from compact city cars to spacious SUVs. With short lease contracts, you can switch between different vehicles easily if your needs change. Browse them in our catalog!
Flex Lease is a new flexible lease that lets you drive a car starting from just one month up to 3 years, without a long-term commitment. After your initial lease period, you can extend your lease on a month-to-month basis or cancel at any time.